Vital Health Behavioral Healthcare - Maumee & Toledo, Ohio

Q: What addiction treatment services does Vital Health offer in Toledo and Maumee Ohio?

Vital Health offers ambulatory detox, Partial Hospitalization Program (PHP), Intensive Outpatient Program (IOP), day treatment, case management, peer support, counseling, and Vivitrol or Sublocade when clinically appropriate after a medical evaluation. We serve Maumee, Toledo, Perrysburg, Sylvania, and Northwest Ohio.

Q: Does Vital Health accept Medicaid in Ohio?

Vital Health accepts Ohio Medicaid, Medicare, and most commercial plans. Coverage depends on the specific plan and service. Use Verify your insurance or call or text (419) 740-3022 for confirmation.

Q: What youth mental health services are available at Vital Health?

Vital Health offers youth day treatment, case management, school-based behavioral health services, and a summer youth behavioral health program for adolescents. Our youth programs help young people build resilience, emotional regulation, and coping skills in a supportive therapeutic environment.

Q: Where is Vital Health located and how do I schedule an appointment?

Vital Health is located at 111 Clinton Street, Maumee, OH 43537. Call or text (419) 740-3022. Building hours are 7:00 AM–8:00 PM. Human phones are answered 8:30 AM–6:30 PM. Saturday service hours are available. After hours, our AI intake agent responds and transfers requests to the team; case-manager support may be available. A same-day assessment may be available depending on the service and availability.

Q: Does Vital Health offer recovery housing in Northwest Ohio?

Vital Health provides recovery housing in the Maumee and Toledo area. Availability, eligibility, and services should be confirmed directly with the team.

Q: What is the difference between PHP and IOP at Vital Health?

PHP (Partial Hospitalization Program) is a structured full-day treatment program typically 5-6 hours per day, 5 days per week, for those needing intensive support. IOP (Intensive Outpatient Program) is 3-4 hours per day, 3-5 days per week, allowing clients to maintain work or school while receiving treatment. Both programs include group therapy, individual counseling, and evidence-based interventions.

Q: Can schools refer students to Vital Health for behavioral health services?

Yes, Vital Health partners with local schools including Maumee City Schools, Toledo Public Schools, Springfield Schools, and Queen of Apostles. School counselors and staff can submit referrals through our School Referrals page. We offer school-based services, youth day treatment, and summer behavioral health programs.

Q: What makes Vital Health different from other behavioral health providers?

Vital Health was founded by people with lived experience in recovery, which means our leadership understands the journey firsthand. We are Joint Commission Accredited, ORH Certified, and employ 50+ dedicated healthcare professionals. We offer a complete continuum of care from detox through recovery housing, treating the whole person — not just symptoms.

Vital Health Clinical Team

Important: This privacy policy is a starter document and should be reviewed by qualified legal counsel to ensure full compliance with applicable federal and state laws, including HIPAA, 42 CFR Part 2, and Ohio privacy regulations. This document does not constitute legal advice.

Vital Health LLC ("Vital Health," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at vitalhcare.com or interact with our services.

1. Information We Collect

We collect information that you voluntarily provide to us when you use our website, including:

Contact Form Submissions: Name, phone number, email address, preferred service, insurance information, and any message content you provide.
Referral Form Submissions: Referring provider name, organization, client information (name, date of birth, phone), and referral details.
Housing Application Submissions: Name, contact information, recovery history, and move-in preferences.
Career Applications: Name, email, phone, resume, and cover letter content.

We also automatically collect certain technical information when you visit our website, including your IP address (anonymized), browser type, device information, pages visited, and time spent on pages. This data is collected through cookies and analytics tools as described in Section 5.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and schedule appointments
To process referrals from healthcare providers
To evaluate housing applications
To process employment applications
To improve our website and services
To send appointment reminders or follow-up communications (with your consent)
To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for all data transmitted through our website
Secure, access-controlled storage of form submissions
Regular security assessments and updates
Staff training on data privacy and security practices
Limited access to personal data on a need-to-know basis

4. HIPAA Notice & Protected Health Information

As a behavioral healthcare provider, Vital Health is subject to the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records). These federal regulations provide additional protections for your health information.

Important distinctions:

Website forms are not clinical records. Information submitted through our website contact forms is used for scheduling and intake purposes only. It is not part of your medical record until you become a patient.
Protected Health Information (PHI) created during the course of treatment is governed by our separate Notice of Privacy Practices, which you will receive when you become a patient.
Substance use disorder records receive heightened protection under 42 CFR Part 2 and cannot be disclosed without your written consent, except in limited circumstances defined by law.

For a complete copy of our HIPAA Notice of Privacy Practices, please contact our office or request one at your first appointment.

5. Third-Party Services

We use the following third-party services to operate our website and manage inquiries:

Dazos (CRM): Contact form submissions are securely transmitted to our customer relationship management system for intake coordination. Dazos maintains HIPAA-compliant data handling practices.
Google Analytics 4: We use Google Analytics with IP anonymization enabled and advertising features disabled to understand how visitors use our website. No personally identifiable information is sent to Google.
Meta (Facebook) Pixel: We use the Meta Pixel with Limited Data Use enabled to measure the effectiveness of our outreach. No names, emails, phone numbers, or health information are transmitted to Meta.
Google Tag Manager: Used to manage analytics and marketing tags. No personal data is stored by GTM itself.

We configure all third-party analytics tools in a HIPAA-friendly manner: no protected health information, no personally identifiable information, and no clinical data is ever transmitted to advertising or analytics platforms.

6. Cookies and Tracking

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how our site is used.

Essential Cookies: Required for basic website functionality (session management, security).
Analytics Cookies: Help us understand traffic patterns and improve our content. These do not identify you personally.
Marketing Cookies: Used by Meta Pixel to measure ad effectiveness. No health or personal data is included.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality but will not prevent you from contacting us by phone.

7. Your Rights

You have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate information.
Deletion: You may request that we delete your personal information, subject to legal retention requirements.
Opt-Out: You may opt out of marketing communications at any time.
Restrict Processing: You may request that we limit how we use your data.

If you are a patient, you have additional rights under HIPAA, including the right to access your medical records, request amendments, and receive an accounting of disclosures. These rights are detailed in our Notice of Privacy Practices.

8. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please contact us:

Vital Health LLC — Privacy Officer

111 Clinton Street, Maumee, OH 43537

(419) 740-3022 info@vitalhcare.com

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.